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British Airways Chaos Nears End

British Airways Chaos Nears End

British Airways on Monday said a far-reaching computer outage disrupted flights for a third day and pledged to avoid a repetition of the events that led to hundreds of cancelled flights over the weekend.

LONDON (AP) - Shares in British Airways' parent company have tumbled after a catastrophic IT failure stranded thousands of passengers during a holiday weekend.

Travellers, however, some times find it hard to get the airlines to cough up these refunds.

The airline said its IT systems are "back up and running" and it was operating a full schedule on Tuesday but apologised to those who had not been reunited with their bags.

"We know there are still significant numbers of customers who are yet to receive their luggage".

"We apologise again to customers for the frustration and inconvenience they are experiencing and thank them for their continued patience".

However, British Airways blamed the "knock-on effects of Saturday's disruption" for the lack of short-haul flight commencement from Heathrow.

Terminals at Heathrow and Gatwick became jammed with angry passengers, with confused BA staff unable to help as they had no access to their computers, according to passengers interviewed by Reuters.

BA's chief executive denied the outsourcing of jobs had caused the IT failure.

Experts predict BA is facing a huge compensation bill, estimated at more than £100m, over the disruption.




Shares in International Consolidated Airlines Group fell around 3% in the first day of trading in London - the same day the company confirmed it will operate a full flight schedule from Gatwick and Heathrow.

BA said that a power surge had taken out its IT systems along with the backup system.

BA had reportedly outsourced much of its IT system to India in recent years, though the Cruz maintains this is not the cause of the disruption.

The airline laid off hundreds of IT staff a year ago and outsourced the jobs to India to cut costs.

"I know this has been a frightful time for customers", Cruz said.

The airline has also softened its stance on refusing to cover the cost of flights on alternative airlines for passengers who used their initiative to escape the chaos at Heathrow and Gatwick.

Almost £360m have already been wiped off the value of BA's owner International Airlines Group as a direct outcome of the data centre failure in London.

The airline has also said it will meet its obligations under passenger-rights regulations.

IAG shares plunge amid fears for airline's reputation after IT failure stranded 75,000 passengers on busy holiday weekend, The Guardian reported.

Ryanair, one of BA's low-priced rivals, said it kept its IT systems in three different locations to prevent any outage shutting down its operations.


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