Science

OnePlus Said to Be Collecting Unanonymised User Data, Company Responds

OnePlus Said to Be Collecting Unanonymised User Data, Company Responds

Back in January, he asked OnePlus support how to disable the data collection, to which OnePlus gave unproductive answers like wiping the cache and performing a factory reset.

Christopher Moore, a software engineer has mentioned on his tech blog how OnePlus is collecting information from its users without their permission. This traffic was further being directed to a US-based Amazon AWS server. At any rate, the irony here is that OnePlus is breaching its users' privacy to provide better after-sales support. The researcher says the data contains "timestamps of which activities were fired up in which in applications, again stamped with the phone's serial number".

The data collection has been sourced to a system application called "OnePlus System Service" which uses cannot be turned off but can be disabled every time you turn your device on. The blog claims that OnePlus was also collecting details on when a user locked his device, when he unlocked it as well as the timings related to when a particular app was being used.

While the response by OnePlus only relates to partially stop the device from automatically sending usage data, a Twitter user has posted a way that can end the transmission of usage data permanently.

@chrisdcmoore I've read your article about OnePlus Analytics.




There's a chance this could break other functionality of the system, since Device Manager could be responsible for other tasks, so do this at your own risk. OnePlus might prefer that you spend your time thinking about the upcoming OnePlus 5T and OnePlus 6, but this tale of telemetry is going to dominate for a little while. The first stream is usage analytics, which we collect in order for us to more precisely fine tune our software according to user behavior.

Moore noticed that a large amount of data is being sent to the open.oneplus.net server through the secure HTTPS protocol.

Meanwhile, OnePlus has given a statement to Android Police, where it has said that a majority of the data collection can be avoided by following this path: "Settings-Advanced-Join user experience program". Apparently, there are two apps are to be blamed for collecting and sending personal information to OnePlus' domain: OnePlus Device Manager and OnePlus Device Manager Provider.

But the excitement started to die down the very day after the oh-so-promising 5.5-inch phone came to light, as accusations of benchmark manipulation were played down by the Chinese company's officials instead of taken seriously and prompting a behaviour change in performance-measuring tests. OnePlus denied the charge, and said they are not overclocking the cores.


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