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Japanese rail company apologises after train leaves 20 seconds early

Japanese rail company apologises after train leaves 20 seconds early

A company in Japan is taking costumer service to the next level by apologizing for one of its trains leaving 20 seconds early.

The incident prompted the train management company to issue an official apology on its website later in the day: "We deeply apologise for the severe inconvenience imposed upon our customers".

Passengers apparently appreciated the extra third of a minute because no one complained about the early departure from the Minami Nagareyama Station.

And no they weren't talking about a train being delayed (sound familiar.?), it actually left 20 seconds too early.

While it appears even many native Japanese think the rail company was being a little too hard on itself, Casey Baseel, an American expat employed with SoraNews24, said the occasion illustrates why he's fallen in love with the country.

However, according to Sora News 24, the 20-second early departure could have left a few customers pissed off, as the trains are so efficient that commuters will set their watches by them.




The company blamed the crew for failing to "sufficiently check the departure time and perform the departure operation".

Another person wrote, "I once had an Israeli bus driver laugh at me after he closed the door on my hips and drove off with my legs hanging out of the bus".

The company says it has spoken to the train crew in a bid to prevent any reoccurrence. "I am so envious of Japan right now", one person tweeted.

The Tsukuba Express line connects Akihabara in Tokyo with Tsukuba in Ibaraki Prefecture.

Trains in Japan are well-known for their punctuality.

Japan has one of the most reliable railway systems in the world, with trains rarely running late.