Hi-Tech

Lexus tops vehicle dependability study for seventh straight year

Lexus tops vehicle dependability study for seventh straight year

The industry average score was 142 reported problems per 100 vehicles. This is the seventh consecutive year Lexus has led the VDS rankings.

Lexus had 99 reported issues while Chrysler had 211.

Dave Sargent, vice president of Global Automotive at J.D. Power, said the findings show USA consumers are generally satisfied with their cars.

This year saw the first increase in dependability since 2013.

"Strong dependability scores not only improve demand for used vehicles but also are a contributor to higher residual values", Jonathan Banks, Vice President of Vehicles Analysis and Analytics at J.D. Power said.




Consultancy JD Power's closely-watched 2018 US Vehicle Dependability Study, put Toyota ninth overall and its Lexus luxury vehicle division first in the survey of owners of three-year old cars.

That's putting a fun spin on things but the research is pretty serious as it examines the number of problems that original owners of 2015 vehicles have experienced in the past year. Porsche was close behind with 100 problems per 100 vehicles.

Buick ranked third in overall vehicle dependability and highest among mass-market brands with a score of 116 problems per 100 vehicles. Fiat was the most improved brand, while Infinity made the biggest one-year move by going from 29th place to fourth. Winners include the Toyota Prius, which was the top compact auto, and the Lexus RX, which was the top midsize SUV.

Other brands showing sharp improvements include Kia, Nissan, Ford, and Dodge. In the 2018 study, Kia improved across every category. Audio/Communications/Entertainment/Navigation was the most troublesome area in this year's study, with voice recognition and Bluetooth connectivity causing the most problems for owners.

The Dodge Challenger, Ford Super Duty, Ford Expedition, Honda Odyssey, Hyundai Tucson, Mercedes-Benz GLK-Class, and Audi Q3 also were singled out for segment awards.