Hi-Tech

Windows 10 Update Pulled After Users Report Deleted Photos and Files

Windows 10 Update Pulled After Users Report Deleted Photos and Files

In previous feedback from the Windows 10 April 2018 Update, users with KFR reported an extra, empty copy of Known Folders on their device. Data loss is considered to be a serious outcome, but the problem wasn't flagged highly for Microsoft because of the small number of affected users, Cable suggested.

Windows 10 cumulative update for the Fall Creators Update bumps the build number up to 16299.726 (KB4462918), bringing security updates to several components of the OS.

Security updates to Internet Explorer, Windows Media Player, Microsoft Graphics Component, Windows Shell, Windows Kernel, Windows Datacenter Networking, Windows Storage and Filesystems, Microsoft Scripting Engine, and the Microsoft JET Database Engine.

Microsoft halted the Windows 10 October 2018 Update because it was deleting some people's files. When the October 2018 Update was installed the original "old" folder was deleted including the files in that folder (in this example c:\users\username\documents would be deleted; d:\documents, the new location, would be preserved). Alternatively, you can manually download these files from Microsoft Update Catalog.

"Once we have confirmation that there is no further impact we will move towards an official re-release of the Windows 10 October 2018 Update", Microsoft explains.




The result was that the upgrade process deleted the old folder and with it the data that it still contained as it assumed that it was a duplicate of the new folder.

Microsoft stopped the update to investigate the issue and found the issue according to John Cable, Director of Program Management, Windows Servicing and Delivery.

For those who are affected, they should call Microsoft at +1-800-MICROSOFT or find a local number in your area.

Dona Sarkar, engineering leader of the Windows Insider Program has tweeted that Microsoft is able to restore the removed files. Anyone impacted by the issue can contact Microsoft Support to get assistance in attempting to recover the lost files- the company's retail stores with support services are also offering help. "We expect this will allow us to better monitor the most impactful issues even when feedback volume is low".


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