Hi-Tech

Glitch on O2 data network causes panic among commuters

Glitch on O2 data network causes panic among commuters

Ericsson, whose central user database caused O2's 2012 25-hour mega-outage, told The Reg: "We are aware of the issue and are working together with our customers to solve it as soon as possible".

The network problems have affected more than O2 customers, hitting other services that rely on the data. Some voice calls are getting through but all 4G and SMS services are completely jiggered.

"One of our third party suppliers has identified a global software issue in their system which has impacted us", it said. Our technical teams are investigating. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible. "We apologise for any inconvenience".

O2 has 32 million customers, including people signed up to Tesco Mobile, Sky, Lycamobile and GiffGaff.




Mobile network O2 is experiencing problems which are affecting customers across the UK. Londoners, for example, are finding that the Countdown timers at bus stops are all crippled as they can't communicate with London's transport executive, TfL. The outage tool - which allows customers to check if their area is affected - was also down.

Some customers have reported being unable to use their data, while others are struggling to send texts. Our technical teams are working extremely hard to resolve this.

Some users have also reported problems with making voice calls, despite claims from O2 that voice services are unaffected.