Hi-Tech

Bendgate 2.0: New Apple support page reiterates visible bends are "normal"

Bendgate 2.0: New Apple support page reiterates visible bends are

This last sentence may well be true, but the fact that numerous people have complained about perceiving a bend means that users clearly see this as more of a problem than Apple does.

As previously reported, the issue appears to affect the iPad Pro cellular models more so than the Wi-Fi only models as the support page refers specifically to this variant.

The process leads to the formation of small vertical bands or "splits" in the sides of the iPad and turns parts of the enclosure into cellular antennas.

"In this high-temperature process, plastic is injected into precisely milled channels in the aluminum enclosure where it bonds to micro-pores in the aluminum surface", the document reads. After the plastic cools, the tablets are then machined to create a seamless integration between the aluminum and plastic.

Following reports that some 2018 iPad Pros shipped with bent bodies, Apple has posted a support page that outlines the manufacturing process in hopes to end the controversy. "The 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won't change during normal use over the lifetime of the product". The company went on to say that these deviations may be more noticeable from different viewing angles, and that this may be even more noticeable on iPad Pro cellular models due to the presence of antenna splits located on the tablet's enclosure.

The key line is that Apple believes the "deviations" are only visible from the side, not when the device is being looked at from the front, which is Apple saying concerned customers are once again looking at the device wrong. Okay Apple, if you say so.




A famous bend-tester finds that Apple's new tablet can be easily snapped in two. When the new iPad Pro was released late past year, there was no doubt it's a great device but the price was quite eye-watering.

Interestingly, this co-molding process isn't used as an excuse for some iPads' slight bends, but instead it's presented as evidence of Apple pursuing even stricter flatness standards than ever before. For our money the new 2018 iPad Pro design is better than the 2017 iPad Pro one, though your particular tastes may differ.

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After a series of reports and rumours, Apple has acknowledged that a certain percentage of the new iPad Pros are shipping with a small structural bend in the chassis.

Of course, it's possible some of the devices that are exhibiting bends in excess of Apple's tolerances are mistreating their devices.


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